I am an enthusiastic ServiceNow Solutions Architect with vast experience in ITSM Industry tools like ServiceNow, HP Service Manager, IBM Maximo, Microsoft SCSM. Solutions for tools, Design, Orchestration & Automation, Proposals, Customer centric Solutions, Customer Presentations, Pricing Models, Project Delivery are some of my core strengths. I am ServiceNow Certified Technical Architect, Implementation Specialist - Discovery, ITSM, Event Management
Experienced in providing Process consultation/Implementation offering for major IT Infrastructure organizations and working on multiple strategic business opportunities
This may give you a brief list of what you would get, but there is more! I am a multi-tasker and its my habit to ensure the tasks are complete on time every time.
Worked at various Global IT Organizations at various capacities and responsibilities. B.Tech, with over 12 years of overall work experience in ITeS/ITO/ITSM.
March 2021 - Till Date
Leading the ITOM Product within the Firm. Overall ownership of the Product. Solution Design, Architecture Design, Engagement Management, Development & Growth, Management Consulting, People Development
October 2018 - March 2021
Working with designing Solutions for Prospect customers, enabling ServiceNow practice by buildnig technology and innovative capabilities. Thought leadership, Productive Ideas and Progressive Delivery. Understand customer pain points and effort areas and Create solutions to address them
July 2017 - October 2018
Working with designing Solutions for Prospect customers, enabling ServiceNow practice by buildnig technology and innovative capabilities. Thought leadership, Productive Ideas and Progressive Delivery. Understand customer pain points and effort areas and Create solutions to address them
January 2017 - July 2017
Working with designing Solutions for Prospect customers, enabling ServiceNow practice by buildnig technology and innovative capabilities. Thought leadership, Productive Ideas and Progressive Delivery. Understand customer pain points and effort areas and Create solutions to address them
January 2017 - July 2017
Hands on Development Activities arond ServiceNow. Consulting and Assessment Activities. Developing Projects for CMDB, Integrations, Event Management
April 2013 - December 2016
Provide Project Planning for all the IT Infrastructure related opportunities, Conceptualize, develop & execute Proof of Concepts Demos to customers. Articulating solutions to the customer during the customer presentation Respond to RFP and RFI, Involved in preparing customer presentations
July 2012 - March 2013
Organizing Pilot for each region (APAC/EMEA/US) before Go-Live, Creating & Floating Pilot survey to Pilot Users and sharing Pilot Report with all stakeholders Gather and analyze market and competitor intelligenceRecommend optimization/transformation strategies as part of Infrastructure Service Portfolio Analysis
February 2011 - July 2012
Functional requirement gathering, Creation of collaterals for pre-sales support for Bombay Stock Exchange, Videocon Tele Services, Bharti Infratel, Creation and maintenance of the use-cases, Act as a functional / Technical expert for Maximo Implementation
July 2006 - July 2010
World is never too small to do anything. Here are somethings which i can do for you!
Wheather is Process Consulting or Technical Consulting, everything can be taken care. I come with a rich experience with Global Customers with Geographical diversities.
Design most simple solutions for most complex issues or Device orchestration for your IT Estate. My Solutions approach can take care of it all.
Understanding Customer's needs and designing solutions is my passion! Everyday i deal with customers who have various issues, or are looking at taking their ITSM to the next level. Discuss, Design & Implement. Weather its ServiceNow or Process Consulting, I am always up for the game!
Let's talk about how i can help you today! Please write to me and i will reach out to you.
Somewhere in the World
Let's Chat on Email